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Founded Year

2006

Stage

Debt - II | Alive

Total Raised

$327.2M

Valuation

$0000 

Last Raised

$150M | 4 yrs ago

Mosaic Score
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

-37 points in the past 30 days

About Afiniti

Afiniti is an applied artificial intelligence company operating in the technology sector. The company's main service involves using patented AI technology to predict patterns in human interactions, which is then used to optimally pair customers with contact center agents. This service primarily caters to the customer service industry. Afiniti was formerly known as Satmap International Holdings. It was founded in 2006 and is based in Hamilton, Bermuda.

Headquarters Location

4-6 Wesley Street

Hamilton, HM 11,

Bermuda

877-234-6484

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Expert Collections containing Afiniti

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Afiniti is included in 4 Expert Collections, including Unicorns- Billion Dollar Startups.

U

Unicorns- Billion Dollar Startups

1,244 items

A

AI 100

99 items

Winners of CB Insights' annual AI 100, a list of the 100 most promising AI startups in the world.

T

Tech IPO Pipeline

568 items

A

Artificial Intelligence

14,769 items

Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.

Afiniti Patents

Afiniti has filed 196 patents.

The 3 most popular patent topics include:

  • telemarketing
  • outsourcing
  • computer telephony integration
patents chart

Application Date

Grant Date

Title

Related Topics

Status

6/6/2023

8/27/2024

Online auction websites, Cognitive biases, Commerce websites, Channel 4 reality television programmes, Parallel computing

Grant

Application Date

6/6/2023

Grant Date

8/27/2024

Title

Related Topics

Online auction websites, Cognitive biases, Commerce websites, Channel 4 reality television programmes, Parallel computing

Status

Grant

Latest Afiniti News

Afiniti to Unveil eXperienceAI at Avaya ENGAGE 2024

May 14, 2024

DENVER--(BUSINESS WIRE)--AVAYA ENGAGE 2024 -- At Avaya ENGAGE 2024, Afiniti, the leading provider of CX AI optimization solutions, will showcase their new eXperienceAI technology, alongside their partner Avaya, a global CX and contact center leader. This collaboration brings the power of Afiniti eXperienceAI to the Avaya Experience Platform™ (AXP) to deliver measurably better business outcomes and value-driven customer and employee experiences. Born from Afiniti’s market-leading CX AI Optimizat

Afiniti Frequently Asked Questions (FAQ)

  • When was Afiniti founded?

    Afiniti was founded in 2006.

  • Where is Afiniti's headquarters?

    Afiniti's headquarters is located at 4-6 Wesley Street, Hamilton.

  • What is Afiniti's latest funding round?

    Afiniti's latest funding round is Debt - II.

  • How much did Afiniti raise?

    Afiniti raised a total of $327.2M.

  • Who are the investors of Afiniti?

    Investors of Afiniti include Vista Equity Partners, TRG Holdings, Ivan Seidenberg, Fred Ryan, GAM Investments and 7 more.

  • Who are Afiniti's competitors?

    Competitors of Afiniti include Ginzi and 7 more.

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Compare Afiniti to Competitors

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Sharpen Technologies

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Calabrio

Calabrio specializes in workforce performance and cloud contact center solutions. The company offers a suite of products to enhance and understand human interactions in contact centers, using connected data, artificial intelligence(AI)-fueled analytics, automated workforce management, and personalized coaching. It was founded in 1995 and is based in Minneapolis, Minnesota.

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Avaya

Avaya is a company focused on providing customer experience (CX) and employee experience (EX) solutions within the cloud collaboration and contact center industries. The company offers a range of products including contact center solutions available on-premises and in private or public cloud configurations, unified communications, and artificial intelligence-powered technologies designed for customer and employee interactions. Avaya primarily serves sectors such as healthcare, education, financial services, media and entertainment, and the public sector. It was founded in 2000 and is based in Morristown, New Jersey.

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Socure

Socure focuses on digital identity verification and fraud prediction, operating within the technology and financial services sectors. The company offers a platform that uses artificial intelligence (AI) and machine learning (ML) to verify identities in real-time, analyzing various elements such as email, phone, address, and device risk. This service is primarily used by industries such as financial services, government, gaming, healthcare, telecom, and e-commerce. It was founded in 2012 and is based in Incline Village, Nevada.

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Genesys

Genesys provides customer service and contact center software and services. Its software directs interactions every day, from the contact center to the back office. It offers workforce engagement, artificial intelligence (AI) and automation, customer journey management, and more. It serves retail, healthcare, financial services, government, and other sectors. It was founded in 1990 and is based in Menlo Park, California.

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Zendesk

Zendesk focuses on customer service and experience solutions within the software industry. Its main offerings include customer support ticketing, live chat, artificial intelligence (AI) powered automation, and data analytics to enhance customer interactions. Zendesk primarily serves sectors such as retail, financial services, education, government, healthcare, and telecommunications. It was founded in 2007 and is based in San Francisco, California.

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