Best Agent Support Tools Companies

Gong focuses on revenue intelligence in the business sector. The company offers a platform that captures and understands customer interactions, then provides insights to help revenue teams make data-driven decisions. Gong primarily sells to sectors such as sales, marketing, and customer success. It was founded in 2015 and is based in San Francisco, California.

Cyara is a company that focuses on transforming and optimizing customer experiences through its AI-based CX Transformation Platform, operating within the customer experience and artificial intelligence sectors. The company's main services include providing an AI-powered platform that enables businesses to deliver flawless interactions across various channels such as voice, video, digital, and chatbot experiences. It primarily sells to businesses looking to improve their customer journeys through continuous innovation while reducing cost and minimizing risk. It was founded in 2006 and is based in Redwood City, California.

Unbabel specializing in language operations and translation services within various business sectors. The company offers a language operations platform that combines advanced artificial intelligence with human editors to provide translations. Unbabel's solutions cater to industries such as gaming, retail, tech, and travel, providing multilingual support and seamless integration with customer service workflows. It was founded in 2013 and is based in San Francisco, California.

CallMiner provides a platform that analyzes customer interactions across various channels, allowing organizations to interpret sentiment and identify patterns for a deeper understanding of each conversation. It serves sectors such as retail, financial services, healthcare, insurance, travel, and hospitality. It was founded in 2002 and is based in Waltham, Massachusetts.

ASAPP specializes in generative AI for contact centers, focusing on enhancing customer experience and agent productivity within the customer service domain. The company offers a suite of AI-driven solutions including a fully conversational AI voice and chat agent, accurate speech-to-text transcription, and real-time analytics to improve agent performance and customer satisfaction. ASAPP's products are designed to support various sectors, including insurance, retail, telecommunications, and airlines, by automating tasks and providing insights to optimize customer interactions. It was founded in 2014 and is based in New York, New York.

Balto specializes in artificial intelligence-powered real-time guidance for contact centers. Their main offerings include a platform that optimizes agent performance, enhances sales conversions, ensures compliance, and improves customer experiences. Its products are primarily sold to sectors such as insurance, financial services, healthcare, home improvement, collections, retail, and BPO. It was founded in 2017 and is based in Saint Louis, Missouri.

Calabrio specializes in workforce performance and cloud contact center solutions. The company offers a suite of products to enhance and understand human interactions in contact centers, using connected data, artificial intelligence(AI)-fueled analytics, automated workforce management, and personalized coaching. It was founded in 1995 and is based in Minneapolis, Minnesota.

Chorus.ai operates in conversation intelligence. It involves capturing and analyzing customer calls, meetings, and emails to provide insights. The company primarily serves the sales industry. It was founded in 2015 and is based in San Francisco, California. In July 2021, Chorus.ai was acquired by ZoomInfo at a valuation of $575M.

Cogito specializes in real-time artificial intelligence for contact centers, operating within the technology and customer service sectors. The company offers a suite of software products that provide real-time conversation intelligence, agent assistance, team performance dashboards, and customer and employee experience insights. These solutions are designed to enhance the emotional intelligence of agents, improve customer interactions, and optimize contact center operations. It was founded in 2007 and is based in Boston, Massachusetts.

Cresta operates a company focused on the application of generative artificial intelligence (AI) in the contact center industry. It offers products that provide real-time coaching to sales and service agents, visibility into team performance, customer insights from conversational data, and automation of common interactions. It primarily serves sectors such as automotive, retail, telecommunication, airlines, finance, insurance, and travel and hospitality. It was founded in 2017 and is based in Palo Alto, California.

Glassbox specializes in digital customer experience analytics across various digital platforms. The company offers tools for session replay, mobile app analytics, and customer journey mapping to help businesses understand and enhance user interactions. Glassbox primarily serves sectors such as financial services, insurance, retail and e-commerce, travel and hospitality, and telecom. Glassbox was formerly known as Clarisite. It was founded in 2010 and is based in Petah Tikva, Israel.

Intradiem focuses on providing intelligent automation solutions in the customer service sector. The company includes automation services that unlock the value of contact center data to maximize productivity, engagement, and customer experience. These services primarily cater to the customer service industry. It was founded in 1995 and is based in Alpharetta, Georgia.

Observe.ai develops an artificial intelligence (AI) company applying deep learning and natural language processing (NLP) to automate support workflows. Its voice AI platform provides the agent with feedback on customer sentiment and guides them on the next steps during the customer call. It was founded in 2017 and is based in Redwood City, California.

Playvox is a company that specializes in workforce engagement management in the customer service sector. The company offers cloud-native, digital-first solutions for contact centers, including quality management, workforce management, and other tools designed to improve efficiency and agent productivity. Its services are primarily utilized in the customer care industry. It was founded in 2012 and is based in Sunnyvale, California.

Pryon specializes in AI-powered knowledge management within the technology sector. The company offers a platform that transforms unstructured content into a secure and responsive source of truth, enabling users to access critical information quickly and efficiently. Pryon primarily serves sectors such as energy, financials, government, healthcare, industrials, materials, technology, and utilities. It was founded in 2017 and is based in Raleigh, North Carolina.