Best Cloud Email Solutions Companies

Front is a modern customer service platform that specializes in enhancing customer experiences and operational efficiency within the customer support sector. The company offers a suite of tools including an omnichannel inbox, AI chatbots, live chat, and workflow automation to streamline communication and support processes. Front's platform is designed to facilitate real-time team collaboration and provide actionable service analytics to businesses of various sizes. It was founded in 2013 and is based in San Francisco, California.

Twilio focuses on providing communication tools and services. The company offers a range of products that enable businesses to send and receive messages, make and monitor calls, and deliver email messages at scale. It also provides services for building real-time video applications, managing customer data, and creating multi-channel campaigns. It was founded in 2008 and is based in San Francisco, California.

Zendesk focuses on customer service and experience solutions within the software industry. Its main offerings include customer support ticketing, live chat, artificial intelligence (AI) powered automation, and data analytics to enhance customer interactions. Zendesk primarily serves sectors such as retail, financial services, education, government, healthcare, and telecommunications. It was founded in 2007 and is based in San Francisco, California.

Bird operates as a customer relationship management (CRM) company focusing on marketing, sales, and payments. The company offers a platform that includes tools for marketing automation, customer data management, and payment processing, enabling personalized interactions across email, and WhatsApp. Bird's services cater to businesses looking to enhance customer engagement and efficiency in their marketing and sales efforts. Bird was formerly known as MessageBird. It was founded in 2011 and is based in Amsterdam, Netherlands.

Unifonic provides a customer engagement platform and operates in the communication and technology industry. The company offers a platform to integrate various communication channels, messaging apps, and chatbots to businesses for customer interactions and build relationships. It primarily serves sectors such as banking and finance, government, healthcare, retail and electronic commerce, and transport and logistics. Unifonic was formerly known as Optimal Technology Solutions. It was founded in 2006 and is based in Riyadh, Saudi Arabia.

Hiver is a customer service platform that specializes in email management and help desk solutions. The company provides tools for assigning, tracking, and collaborating on customer emails, as well as advanced analytics and automation features, all integrated within the Gmail interface. It primarily serves sectors such as technology and software, healthcare, education, travel and hospitality, logistics, and real estate. It was formerly known as Grexit. It was founded in 2011 and is based in San Jose, California.

Kaleyra provides business communications services. It offers an API-based platform to engage with customers via messaging, video, push notifications, e-mail, voice services, and chatbots. The company serves e-commerce companies. It was formerly known as Ubiquity. The company was founded in 1999 and is based in Milan, Italy. In October 2023, Kaleyra was acquired by Tata Communications at a valuation of $100M.

Pathwire offers electronic mail application programming interface (API) technology and intuitive electronic mail marketing solutions. It provides reliable, cloud-native infrastructure, local expertise, and smart solutions based on machine learning so companies can more easily reach their customers and build connected experiences. The company was founded in 2010 and is based in San Antonio, Texas. In September 2021, Pathwire was acquired by Sinch.

Sendbird focuses on providing in-application communication solutions, operating within the technology and communications industry. The company offers a platform that enables businesses to integrate chat, voice, video, and livestream capabilities into their applications, enhancing customer engagement and retention. Sendbird primarily serves sectors such as financial services, digital health, marketplaces, on-demand services, retail and travel, and social communities. It was founded in 2013 and is based in San Mateo, California.

SignalWire focuses on providing software-defined telecom network solutions. The company offers various services including communication platforms, messaging, voice, and video conferencing application programming interfaces (APIs), artificial intelligence (AI) agents, and trunking. It serves in sectors such as healthcare and telecommunications. It was founded in 2017 and is based in Palo Alto, California.

Simpu focuses on providing unified customer communication solutions for businesses, operating in the tech industry. The company offers a platform that allows businesses to manage all aspects of customer communication, including shared inboxes, live chats, chatbots, and SMS and email marketing. Simpu primarily serves the financial services, e-commerce, and tech startup sectors. It was founded in 2019 and is based in New York, New York.

TextExpander is a productivity-focused company in the technology sector. The company offers a text replacement and shortcut application that allows users to instantly insert snippets of text from a repository of content as they type, which can be used across various devices and platforms. The primary sectors TextExpander caters to include customer support, healthcare, sales, recruiting, software development, IT support, legal, and education. It was founded in 2007 and is based in San Francisco, California.

TextUs is a business texting software provider focused on enhancing communication and engagement through SMS in various industries. The company offers a platform that facilitates 2-way messaging, automated text campaigns, and integrates seamlessly with CRM and ATS systems to improve pipeline creation and productivity. TextUs primarily serves sectors such as healthcare, real estate, staffing, retail, and financial services. It was founded in 2013 and is based in Boulder, Colorado.