Dialpad
Founded Year
2011Stage
Series F | AliveTotal Raised
$425.96MValuation
$0000Last Raised
$170M | 3 yrs agoRevenue
$0000Mosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
-56 points in the past 30 days
About Dialpad
Dialpad is a leading provider of AI-powered customer intelligence solutions within the business communication sector. The company offers a suite of tools that facilitate communication and collaboration, including AI-enhanced business phone systems, contact centers, sales automation, and customer service analytics. Dialpad's products are designed to improve productivity and customer satisfaction for businesses of all sizes. Dialpad was formerly known as Switch Communications. It was founded in 2011 and is based in San Ramon, California.
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Dialpad's Product Videos
ESPs containing Dialpad
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The communications platform-as-a-service (CPaaS) market offers a range of solutions for businesses to modernize their communication capabilities. These solutions include voice, messaging, and video conferencing features that can be integrated into existing applications or workflows. CPaaS platforms are secure, reliable, and scalable, providing global coverage for businesses of all sizes. With the …
Dialpad named as Challenger among 15 other companies, including Verizon, Microsoft Azure, and Ring Central.
Dialpad's Products & Differentiators
Dialpad
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together. Dialpad Ai is the engine that powers a large portion of our Ai Voice, Ai Meetings, Ai Messaging, Ai Contact center and Ai Sales Center product offerings. Our Ai transcriptions, Natural Language Processing, semantic search, and omnichannel / digital self-service are all powered by Dialpad Ai.
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Research containing Dialpad
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Dialpad in 1 CB Insights research brief, most recently on Dec 22, 2021.
Expert Collections containing Dialpad
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Dialpad is included in 6 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
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Tech IPO Pipeline
825 items
Artificial Intelligence
14,767 items
Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.
Work From Home Startups
91 items
Track startups and capture company information and workflow.
Future Unicorns 2019
50 items
Sales & Customer Service Tech
870 items
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Dialpad Patents
Dialpad has filed 18 patents.
The 3 most popular patent topics include:
- videotelephony
- audio codecs
- audio engineering
Application Date | Grant Date | Title | Related Topics | Status |
---|---|---|---|---|
8/31/2021 | 8/13/2024 | Grant |
Application Date | 8/31/2021 |
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Grant Date | 8/13/2024 |
Title | |
Related Topics | |
Status | Grant |
Latest Dialpad News
Sep 9, 2024
StarTree, Inc. MOUNTAIN VIEW, Calif., Sept. 09, 2024 (GLOBE NEWSWIRE) -- StarTree , the cloud-based real-time analytics company, today announced that it has achieved a 90% revenue increase and 80% customer growth through the first half of FY25, indicating it is on track to double its customer count by the end of the year. StarTree Cloud now ingests 1.1 million events per second while serving 1.19 billion queries per week, demonstrating both the market demand for real-time analytics and StarTree's unparalleled scale and concurrency. Companies across industries including financial services, healthcare, media & entertainment, sales & customer service, technology, transportation & delivery, and more are turning to real-time analytic databases to create user facing data products at scale. StarTree’s growth is driven by its ability to offer unmatched scalability, advanced data insights, and flexible storage solutions that set it apart from other real-time analytical platforms. Many workloads are shifting from traditional data warehouses and data lakes to real-time analytic databases, marking a fundamental change in how organizations leverage data. Traditional data platform architectures are designed for batch processing and delayed insights, focusing primarily on internal decision-making. In contrast, real-time analytic databases maximize data freshness and deliver sub-second analytics, supporting web-scale levels of user concurrency. This advancement enables user-facing analytics, where real-time insights are seamlessly delivered to external users like customers, employees, and partners. The result is a more responsive, dynamic, and scalable data analytic experience that traditional data warehouse and data lakes simply cannot match. StarTree offers key advantages beyond other real-time analytical platforms, including the ability to process real-time upserts at scale, leverage cloud object stores for affordable tiered storage, query-time join operations for discovering deeper data insights, and flexible, pluggable indexing that can be applied to any column in the customer's data for fast aggregations. StarTree has recently been selected to help innovative organizations offer real-time analytics insights directly to their users. Some of these include, 7SIGNAL, AmberData , Aircall, BOLD, Citi, ClickFunnels, Combocurve, Convin, Eventbrite, Fetch, fleetpulse.com, Flixmedia Holdings, Inc., hireEZ, Lotlinx Inc, Magic Eden, Mutiny, Naehas, Inc., QorPay, SmartContract, Fintech, TAPP, and Turquoise Health. As data continues to proliferate across industries, organizations are continuing to grow capabilities to harness and get value from that data. Organizations that are expanding their original real-time use cases, and finding new opportunities to build on that success, include: Blinkit, Dialpad , Mixmode, Moloco, Moveworks, Pratilipi, Qcells North America, Razorpay, Sovrn, Synpulse and Uniqode . “StarTree's rapid customer adoption underscores the limitations of existing solutions, particularly in handling high concurrency and maintaining data freshness at scale,” said Kishore Gopalakrishna, Cofounder and CEO, StarTree. “Many legacy analytics systems struggle with either real-time responsiveness or supporting a vast number of users simultaneously, creating gaps for enterprises seeking to democratize data access. Built on Apache Pinot, StarTree uniquely addresses these challenges by providing high-performance, real-time user-facing analytics with seamless scalability. By enabling organizations to offer insights directly to users, StarTree empowers more informed decision-making while enhancing the customer experience.” StarTree experienced exceptional growth in 2023, more than doubling customers and revenue, winning the Integration ISV Partner of the Year Award from Confluent alongside being a flagship Connect with Confluent partner, joining the AWS ISV Accelerate Program, and being invited to the AWS Global Startup Program . StarTree also announced a strategic investment from Citi in 2024. StarTree Cloud is available on AWS, Google Cloud, and Microsoft Azure. Users can learn more and sign up for a free cluster at startree.ai/products/startree-cloud . About StarTree At StarTree, we understand the urgency of the on-demand economy and help businesses like Citi, Stripe , DoorDash , Nubank, Zomato, and Dialpad deliver real-time analytics into their user-facing applications. StarTree Cloud, powered by Apache Pinot™, is a fully-managed real-time analytics Database-as-a-Service (DBaaS). StarTree’s platform is built to power insights for millions of users at massive speed and scale, and a fraction of the cost of alternatives. Whether user-facing apps, or backend APIs and microservices, real-time analytics are now a required component powering internal and customer-facing dashboards. With StarTree, customers unlock the full potential of their data while exceeding millions of user expectations. StarTree is closely partnered with analytics leaders such as AWS, Google Cloud, Microsoft, Confluent, Databricks and others to help customers achieve their real-time analytics goals.
Dialpad Frequently Asked Questions (FAQ)
When was Dialpad founded?
Dialpad was founded in 2011.
Where is Dialpad's headquarters?
Dialpad's headquarters is located at 3001 Bishop Drive, San Ramon.
What is Dialpad's latest funding round?
Dialpad's latest funding round is Series F.
How much did Dialpad raise?
Dialpad raised a total of $425.96M.
Who are the investors of Dialpad?
Investors of Dialpad include Google Ventures, Amasia, Work-Bench, Section 32, ICONIQ Capital and 16 more.
Who are Dialpad's competitors?
Competitors of Dialpad include Wingman, OpenPhone, Aircall, SaaS Labs, Nextiva and 7 more.
What products does Dialpad offer?
Dialpad's products include Dialpad and 4 more.
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Compare Dialpad to Competitors
Genesys provides customer service and contact center software and services. Its software directs interactions every day, from the contact center to the back office. It offers workforce engagement, artificial intelligence (AI) and automation, customer journey management, and more. It serves retail, healthcare, financial services, government, and other sectors. It was founded in 1990 and is based in Menlo Park, California.
Sabio Group is a digital customer experience (CX) transformation company operating in the technology and customer service sectors. The company offers various services such as artificial intelligence (AI) and automation solutions, data insights, cloud transformation, networking services and infrastructure, and customer experience management. It primarily caters to industries such as banking, insurance, housing, retail, and telecommunications. The company was founded in 1998 and is based in London, United Kingdom.
Mitel specializes in unified communications solutions and operates in the telecommunications sector. The company offers a range of products including business phone systems, contact center solutions, and collaboration tools designed to facilitate seamless communication within organizations. Mitel's solutions cater to various industries such as healthcare, education, government, and hospitality. It was founded in 1973 and is based in Ottawa, Ontario.
SB Telecom America specializes in digital marketing and artificial intelligence (AI)/big data analytics within the technology sector. The company offers a range of services including digital marketing strategies for entering the Japanese market, AI-driven data analytics, software services, and AI thermography. SB Telecom America primarily caters to businesses seeking digital transformation and market expansion, particularly in the realm of online marketing and data-centric organizational development. SB Telecom America was formerly known as SoftBank Telecom America. It was founded in 1996 and is based in Los Angeles, California.
Aircall is a cloud-based voice solution designed for sales and support teams within the customer communication and engagement sector. The company offers a platform that integrates with CRMs and helpdesk software, facilitating reliable and efficient communication. Aircall's services are tailored to enhance productivity and customer satisfaction, which are vital for business growth. It was founded in 2014 and is based in New York, New York.
GoTo offers a suite of reliable, easy-to-use communication and collaboration tools to keep teams and customers connected. It offers UCaaS/CCaaS products including GoTo Resolve, Rescue, GoTo Connect, and more. GoTo was founded in 2003 and is based in Boston, Massachusetts.
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