Best Generative AI — Customer Support Operations Companies

Cognigy specializes in conversational artificial intelligence (AI) platforms and customer service automation within the technology sector. It offers AI-powered virtual agents that facilitate customer service interactions through voice and digital chat and support contact center operations. Its solutions are utilized across various industries, including airlines, automotive, financial services, healthcare, insurance, retail, telecommunications, and utilities. The company was founded in 2016 and is based in Dusseldorf, Germany.

Talkdesk is a global leader in cloud contact center solutions, leveraging AI and automation to enhance customer service across various industries. The company offers a suite of AI-powered products designed to improve customer experiences, operational efficiencies, and agent performance. Talkdesk's solutions cater to a range of sectors including financial services, healthcare, retail, and more. It was founded in 2011 and is based in San Francisco, California.

Microsoft operates as a technology company with a focus on software development and services in the information technology sector. The company offers a range of products including operating systems, office software, gaming, cloud computing services, and hardware devices. Microsoft primarily serves various sectors including individual consumers, educational institutions, and businesses of all sizes. It was founded in 1975 and is based in Redmond, Washington.

Uniphore operates as an enterprise artificial intelligence (AI) and focuses on customer and employee experiences. The company offers various products such as conversational AI, emotion AI, generative AI, and workflow automation for interactions and processes. It caters to industries such as banking, healthcare, telecom, and more. The company was founded in 2008 and is based in Palo Alto, California.

Aisera specializes in Generative AI Solutions for enterprises, focusing on enhancing user productivity and reducing operational expenses across various business sectors. The company offers a suite of products including AI-driven conversational interfaces and domain-specific large language models that facilitate human-like interactions and improve workforce productivity. Aisera's solutions cater to a broad range of domains such as IT, HR, customer service, sales, marketing, finance, healthcare, life sciences, financial services, and retail. It was founded in 2017 and is based in Palo Alto, California.

Ada is a company specializing in AI-powered customer service automation within various business sectors. The company offers a platform that enables enterprises to resolve customer inquiries efficiently across multiple channels and languages, without the need for extensive human intervention. Ada's solutions cater to industries such as ecommerce, FinTech, SaaS, and gaming. It was founded in 2016 and is based in Toronto, Ontario.

ASAPP specializes in generative AI for contact centers, focusing on enhancing customer experience and agent productivity within the customer service domain. The company offers a suite of AI-driven solutions including a fully conversational AI voice and chat agent, accurate speech-to-text transcription, and real-time analytics to improve agent performance and customer satisfaction. ASAPP's products are designed to support various sectors, including insurance, retail, telecommunications, and airlines, by automating tasks and providing insights to optimize customer interactions. It was founded in 2014 and is based in New York, New York.

Cresta operates a company focused on the application of generative artificial intelligence (AI) in the contact center industry. It offers products that provide real-time coaching to sales and service agents, visibility into team performance, customer insights from conversational data, and automation of common interactions. It primarily serves sectors such as automotive, retail, telecommunication, airlines, finance, insurance, and travel and hospitality. It was founded in 2017 and is based in Palo Alto, California.

Forethought uses artificial intelligence (AI) to help with customer service. It assists customer support employees with triaging tickets, finding answers to common issues, training new hires, and streamlining the entire support ticket lifecycle on one generative AI platform. The company was founded in 2017 and is based in San Francisco, California.

Inbenta specializes in conversational AI and automation within the customer service sector. The company offers a suite of products including AI-enabled chatbots, search tools, and knowledge management systems designed to enhance customer experience and streamline service operations. Inbenta's conversational AI platform is utilized across various industries to automate customer interactions, provide self-service options, and improve overall customer satisfaction. It was founded in 2005 and is based in Sunnyvale, California.

Intercom provides a customer messaging platform. The company enables businesses to communicate with their customer providing a suite of tools for managing customer interactions across various channels, including live chat, electronic mail, and in-application messages. It serves industries such as financial services, healthcare, electronic commerce, and more. The company was founded in 2011 and is based in San Francisco, California.

LivePerson specializes in conversational AI solutions within the customer engagement and digital transformation sectors. The company offers a platform that facilitates personalized digital experiences through AI-powered messaging and customer service automation. LivePerson's Conversational Cloud enables businesses to analyze customer data for insights and integrate with various enterprise systems to enhance customer interactions. It was founded in 1995 and is based in New York, New York.

Observe.ai develops an artificial intelligence (AI) company applying deep learning and natural language processing (NLP) to automate support workflows. Its voice AI platform provides the agent with feedback on customer sentiment and guides them on the next steps during the customer call. It was founded in 2017 and is based in Redwood City, California.

Sierra specializes in conversational AI within the customer experience sector. The company offers a platform that enables businesses to deploy AI agents capable of providing empathetic and sophisticated customer support around the clock. Sierra's AI agents are designed to engage with customers in real-time, solving complex issues and adapting to improve the customer experience continuously. It was founded in 2023 and is based in San Francisco, California.

Yellow.ai develops conversational artificial intelligence (AI) operating in the technology and artificial intelligence domain. The company offers a dynamic automation platform (DAP) that uses generative AI to automate and personalize customer support, commerce, and employee experiences. It primarily serves sectors such as banking, healthcare, utilities, and retail. Yellow.ai was formerly known as Yellow Messenger. The company was founded in 2016 and is based in San Mateo, California.