ASAPP
Founded Year
2014Stage
Series C | AliveTotal Raised
$312.57MValuation
$0000Last Raised
$120M | 3 yrs agoMosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
-116 points in the past 30 days
About ASAPP
ASAPP specializes in generative AI for contact centers, focusing on enhancing customer experience and agent productivity within the customer service domain. The company offers a suite of AI-driven solutions including a fully conversational AI voice and chat agent, accurate speech-to-text transcription, and real-time analytics to improve agent performance and customer satisfaction. ASAPP's products are designed to support various sectors, including insurance, retail, telecommunications, and airlines, by automating tasks and providing insights to optimize customer interactions. It was founded in 2014 and is based in New York, New York.
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ASAPP's Product Videos
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ESPs containing ASAPP
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The generative AI — customer support operations market offers solutions to enhance customer support experiences and streamline operations. Generative AI can automate and optimize various aspects of customer service using chatbots, virtual assistants, ticket routing, and response generation. These solutions leverage natural language processing and machine learning algorithms to understand customer …
ASAPP named as Challenger among 15 other companies, including Microsoft, Talkdesk, and Aisera.
ASAPP's Products & Differentiators
ASAPP Platform
The self-learning ASAPP platform operates without rules programming, so it’s always current – never brittle. And, as it works it identifies new opportunities to add micro- automations to help your agents and continuously improve efficiency throughout contact center operations
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Research containing ASAPP
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned ASAPP in 3 CB Insights research briefs, most recently on May 13, 2022.
May 13, 2022 report
Why consumer & retail leaders are prioritizing agent support tools
Expert Collections containing ASAPP
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
ASAPP is included in 4 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,244 items
Artificial Intelligence
15,089 items
Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.
Future Unicorns 2019
50 items
Sales & Customer Service Tech
1,037 items
Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
ASAPP Patents
ASAPP has filed 73 patents.
The 3 most popular patent topics include:
- artificial neural networks
- computational linguistics
- machine learning
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
2/24/2022 | 8/20/2024 | Grant |
Application Date | 2/24/2022 |
|---|---|
Grant Date | 8/20/2024 |
Title | |
Related Topics | |
Status | Grant |
Latest ASAPP News
Sep 13, 2024
RegTech Analyst ComplyAdvantage welcomes Paul Kizakevich as new CRO September 13, 2024 ComplyAdvantage, a financial crime intelligence firm, has recently announced the appointment of Paul Kizakevich as its new CRO. This significant addition underlines the company’s strategy to navigate through a transforming financial crime industry, which currently grapples with losses amounting to as much as $2 trillion annually. Kizakevich’s arrival is timed with an industry-wide shift towards cutting-edge technological adoption to outpace criminals. Situated at the forefront of combating financial crimes, ComplyAdvantage leverages advanced AI technology to provide dynamic solutions that address the challenges of money laundering and fraud. The company is renowned for its innovative approach to enhancing the efficiency and effectiveness of financial crime risk management systems, which are traditionally manual and outdated. Paul Kizakevich, with his robust background in commercial leadership across both scale-up environments and large enterprises, brings over 25 years of experience to ComplyAdvantage. His expertise in AI and high-growth strategies is expected to drive substantial global market penetration and foster partnerships that enhance the company’s product offerings and customer success. Prior to his new role, Kizakevich was instrumental in leading Katalon, an AI-augmented software testing automation platform, to impressive heights—evidenced by its recognition on Deloitte’s 2023 Technology Fast 500™ list following a revenue growth of 3,482% over three years. His previous roles include significant stints as CRO at ASAPP and senior vice president at ThousandEyes, contributing to substantial operational efficiencies and security enhancements at major financial institutions. The hiring of Kizakevich coincides with ComplyAdvantage’s continuous strides in the financial crime sector, including the recent acquisition of Golden and sustained product excellence as evidenced by its placement in G2’s Leader Quadrant for Anti-Money Laundering solutions. ComplyAdvantage CEO Vatsa Narasimha remarked on the hiring, “Paul’s impressive record of accelerating growth for AI-driven, cloud-native, risk and security companies will be critical as we demonstrate the value ComplyAdvantage can bring to those global customers.” Paul Kizakevich also shared his enthusiasm, “ComplyAdvantage has an impressive track record of using AI to disrupt the fraud and anti-money laundering market. I am thrilled to join this group of extraordinary people to help the company achieve its vast potential.” Copyright © 2024 RegTech Analyst
ASAPP Frequently Asked Questions (FAQ)
When was ASAPP founded?
ASAPP was founded in 2014.
Where is ASAPP's headquarters?
ASAPP's headquarters is located at One World Trade Center, New York.
What is ASAPP's latest funding round?
ASAPP's latest funding round is Series C.
How much did ASAPP raise?
ASAPP raised a total of $312.57M.
Who are the investors of ASAPP?
Investors of ASAPP include John Doerr, Titanium Ventures, HOF Capital, Emergence Capital, March Capital and 10 more.
Who are ASAPP's competitors?
Competitors of ASAPP include BirchAI, Stalo, Cresta, Minerva, Recurrent AI and 7 more.
What products does ASAPP offer?
ASAPP's products include ASAPP Platform and 4 more.
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Compare ASAPP to Competitors
Cresta operates a company focused on the application of generative artificial intelligence (AI) in the contact center industry. It offers products that provide real-time coaching to sales and service agents, visibility into team performance, customer insights from conversational data, and automation of common interactions. It primarily serves sectors such as automotive, retail, telecommunication, airlines, finance, insurance, and travel and hospitality. It was founded in 2017 and is based in Palo Alto, California.
Observe.ai develops an artificial intelligence (AI) company applying deep learning and natural language processing (NLP) to automate support workflows. Its voice AI platform provides the agent with feedback on customer sentiment and guides them on the next steps during the customer call. It was founded in 2017 and is based in Redwood City, California.
Cogito specializes in real-time artificial intelligence for contact centers, operating within the technology and customer service sectors. The company offers a suite of software products that provide real-time conversation intelligence, agent assistance, team performance dashboards, and customer and employee experience insights. These solutions are designed to enhance the emotional intelligence of agents, improve customer interactions, and optimize contact center operations. It was founded in 2007 and is based in Boston, Massachusetts.
Balto specializes in artificial intelligence-powered real-time guidance for contact centers. Their main offerings include a platform that optimizes agent performance, enhances sales conversions, ensures compliance, and improves customer experiences. Its products are primarily sold to sectors such as insurance, financial services, healthcare, home improvement, collections, retail, and BPO. It was founded in 2017 and is based in Saint Louis, Missouri.
Ender Turing specializes in artificial intelligence and data analysis, operating within the call center domain. The company offers performance management software for call centers, which uses AI to speed up quality control, provide coaching for agents, and help build customer satisfaction. It primarily serves the customer service and sales sectors. The company was founded in 2018 and is based in Tallinn, Estonia.
Salesforce Essentials is a company that focuses on providing customer relationship management (CRM) solutions in the technology sector. The company offers a comprehensive CRM suite that includes marketing, sales, and service tools, all integrated into a single application. These tools are designed to help businesses find more leads, close deals more efficiently, and maintain customer satisfaction. It is based in San Francisco, California.
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