These vendors are applying NLP to business applications like sales optimization, customer support, brand & supply chain intelligence, and more.
In the last 5 years, big tech companies have delivered breakthrough improvements in natural language processing (NLP) and understanding — a field of AI research focused on training algorithms to understand and respond to human language. For instance, Nvidia CEO Jensen Huang called Google’s work with its BERT language models, first published in 2018, a “watershed event” in NLP.
Since then, OpenAI, Nvidia, Microsoft, and even startups like Huggingface have been pushing the boundaries of NLP research.
Advances in language models are leading to breakthroughs in sentiment analysis, translation, reading comprehension, and other enterprise applications. These developments are unlocking value for business teams across nearly every industry. (Read more in our enterprise AI trends report.)
Apart from the work done by big tech players in the space, hundreds of NLP startups are democratizing the tech for everyday enterprise applications.
In our market map below, we look at 70+ vendors applying NLP or providing NLP developer tools across 14 different categories, including conversational AI for customer support, translation services, NLP for sales teams, and brand & supply chain intelligence.
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