Talkmap plans to use the funds to expand its AI teams and systems integrator partnerships. Here are the top-line bullets you need to know.
Talkmap, an AI-powered conversational intelligence platform, has raised $8M in a Series A. The round drew participation from Stage 1 Ventures.
HOW’S THE COMPANY PERFORMING?
- Texas-based Talkmap enables enterprises to analyze existing customer conversation data in order to generate insights that can be used to develop and deploy virtual assistants.
- Its patented Talkdiscovery platform ingests raw & unstructured information from customer interactions in order to extract near real-time insights.
- Talkmap was founded in 2017 and is headquartered in Dallas.
Source: Talkmap
WHY DOES THE MARKET MATTER?
- The global contact center as a service (CCaaS) market is expected to reach a value of $10.1B by 2027, growing at a CAGR of 16.1%, according to Fortune Business Insights.
- The increased demand for personalized customer experiences has contributed to market growth.
- The Covid-19 induced shift to distributed/remote workforce models has also provided a boost to this industry.
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