Assembled plans to use the funds to support product development and hire more employees. Here are the top-line bullets you need to know.
Assembled, a workforce management tool for customer support teams, has raised $51M in a Series B that drew participation from Basis Set Ventures, Emergence Capital, and New Enterprise Associates.
HOW’S THE COMPANY PERFORMING?
- California-based Assembled provides customer support teams with support demand forecasting and team scheduling tools as well as operational analytics.
- The company has tripled its client base over the last few years to over 180 — some of its clients include Stripe, Zoom, Etsy, Restaurant Brands International, and TaskRabbit.
- Assembled will open an office in New York and has plans to expand across Europe and the Asia-Pacific region.
- Its workforce has grown by more than 4x over the past year to reach 63 employees. It has also seen its revenue grow 4x since its last funding round in March 2021.
Source: Assembled
WHY DOES THE MARKET MATTER?
- The global workforce management software market is expected to reach a value of $10.6B by 2027, growing at a CAGR of 7.82%, according to Renub Research.
- The retail, education, healthcare, BFSI, manufacturing, and TMT industries have been increasingly adopting this technology in order to expedite operations and cut costs.
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