Tech Market Map Report: Customer Service in Consumer & Retail
This report looks at the customer service companies serving retailers and brands.
Databook valuation hits $550M for its sales prospect intelligence software. Databook competitors include Brew, Crayon, and Klue.
The company was last valued at $84.3M in April 2021. Here are the top-line bullets you need to know.
CaptivateIQ Valuation Hits $1.25B. CaptivateIQ’s Competitors In The Commission Management Software Market Include QuotaPath, Performio, Spiff, Xactly, And Varicent.
CaptivateIQ plans to use the funding to support R&D efforts. Here are the top-line bullets you need to know.
Scratchpad Raises $33M For Its Sales Workplace And Collaboration SaaS Tool. Scratchpad Competes With Dooly.
Scratchpad plans to use the funds to hire additional employees. Here are the top-line bullets you need to know.
Walnut Raises $35M For Its No-Code Sales And Product Demo Creation Tool — Its Competitors Include Reprise, Navattic, And DemoStack
Walnut plans to use the funds to increase headcount and support product development. Here are the top-line bullets you need to know.
Highspot Valuation Hits $3.5B For Its Sales Enablement Software — Its Competitors Include Second Nature AI, Seismic, Showell, Showpad, Data Dwell, And Paperflite
This news comes on the heels of its Series F round. Highspot plans to use the funding to support product development and international expansion. Here are the top-line bullets you need to know.
Is Vista Equity Unbundling Salesforce?
The technology private equity behemoth is intensifying its investments and acquisitions in the sales tech space, deploying at least $5B+ in the last 12 months. We look at where Vista sees opportunities in sales & marketing tech and the valuations and multiples it’s paying.
Vista Acquires Salesloft At A $2.3B Valuation — A 23x Price/Revenue Valuation Multiple
Vista Equity Partners plans to support Salesloft's geographical expansion. Here are the top-line bullets you need to know.
Hightouch Secures $40M For Its Reverse ETL Technology To Sync Data Warehouses To Applications
The Series B funding brings Hightouch to a $450M valuation. Here are the top-line bullets you need to know.
Pigment Raises $72.5M To Enhance Financial Planning And Forecasting For Startups
The funding will help Pigment expand its footprint in the US and Europe. Here are the top-line bullets you need to know.
Reprise, Which Provides Technology To Create Product Demonstrations And Tours, Raises $62M To Expand Its Customer Base
The funding will help Reprise accelerate the growth of its platform. Here are the top-line bullets you need to know.
Disrupting ZoomInfo — Apollo.io Raises $32M For Its B2B Sales Intelligence Platform
Apollo.io plans to use the funds to hire across its product and engineering teams. Here are the top-line bullets you need to know.
This Lightspeed Venture Partners-Backed Sales Enablement And Marketing Orchestration Platform Raised $170M To Expand Into Coaching
This funding helps Seismic reach a $3B valuation and finance the acquisition of Lessonly, a sales coaching and training platform. Here are the top-line bullets you need to know.
This Lightspeed Venture Partners-Backed Company Raised $100M To Enhance Its Sales Productivity Technology
The funding helps People.ai attain unicorn status at a valuation of $1.1B. Here are the top-line bullets you need to know.
This SoftBank-Backed Company Raised $100M For Its Sales Enablement & Readiness Software
The funding brings MindTickle’s valuation to the $1.2B mark. Here are the top-line bullets you need to know.
ZoomInfo Acquired This Conversational AI Company To Expand Its Market Reach
ZoomInfo’s recent acquisition of Chorus.ai will help it reach more users. Here are the top-line bullets you need to know.
Sequoia-Backed Gong Raises $250M To Scale Its Enterprise Sales Platform
The funding more than triples the company’s valuation to $7.2B. Here are the top-line bullets you need to know.
InfraVia-Backed SightCall Raises $42M To Enhance Its Video PaaS Platform
The funding helps SightCall add AI-based features and tools to its existing application. Here are the top-line bullets you need to know.
MessageBird Acquires SparkPost For $600M To Tap Into The US Market
MessageBird has acquired SparkPost to add email to its communication tools. Here are the top-line bullets you need to know.
Affirm Acquires Returnly For $300M To Expand Beyond Buy Now, Pay Later
Affirm’s foray into the product return management space through this acquisition gives it a competitive edge. Here are the top-line bullets you need to know.
Tiger Global-Backed AfterShip Raises A $66M Series B To Expand Shipment Tracking
AfterShip boasts 10,000 partners and plans further expansion in the US with its recent funding. Here are the top-line bullets you need to know.
Cresta Raises $50M In Series B Funding Led By Sequoia Capital
The AI-powered coaching platform for sales and customer service agents has seen revenue quadruple over the past year. Here are the top-line bullets you need to know.
40+ Conversational AI Startups In One Market Map
Market Map
These startups are applying conversational AI to automate customer relationship management, provide virtual medical assistance to patients, personalize the consumer banking experience, and more.
These 9 Customer Relationship Management Startups Are Ripe For Acquisition
These startups are helping to redefine customer relationship management and could be the next acquisition targets for the world's largest enterprise technology corporations.