
Intercom
Founded Year
2011Stage
Unattributed VC | AliveTotal Raised
$240.25MRevenue
$0000Mosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
-59 points in the past 30 days
About Intercom
Intercom provides a customer messaging platform. The company enables businesses to communicate with their customer providing a suite of tools for managing customer interactions across various channels, including live chat, electronic mail, and in-application messages. It serves industries such as financial services, healthcare, electronic commerce, and more. The company was founded in 2011 and is based in San Francisco, California.
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ESPs containing Intercom
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The generative AI — customer support operations market offers solutions to enhance customer support experiences and streamline operations. Generative AI can automate and optimize various aspects of customer service using chatbots, virtual assistants, ticket routing, and response generation. These solutions leverage natural language processing and machine learning algorithms to understand customer …
Intercom named as Challenger among 15 other companies, including Microsoft, Talkdesk, and Aisera.
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Research containing Intercom
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Intercom in 4 CB Insights research briefs, most recently on Aug 7, 2024.

Aug 7, 2024
The enterprise AI agents & copilots market map
Apr 28, 2022 report
Why consumer & retail leaders are prioritizing business messaging solutionsExpert Collections containing Intercom
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Intercom is included in 4 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,244 items
Tech IPO Pipeline
543 items
Sales & Customer Service Tech
1,037 items
Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
Artificial Intelligence
322 items
Intercom Patents
Intercom has filed 14 patents.
The 3 most popular patent topics include:
- social networking services
- videotelephony

Application Date | Grant Date | Title | Related Topics | Status |
---|---|---|---|---|
10/28/2020 | 8/6/2024 | Stairways, Architectural elements, Stairs, Pedestrian infrastructure, Garden features | Grant |
Application Date | 10/28/2020 |
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Grant Date | 8/6/2024 |
Title | |
Related Topics | Stairways, Architectural elements, Stairs, Pedestrian infrastructure, Garden features |
Status | Grant |
Latest Intercom News
Jul 22, 2024
Posted on Xiamen, China – July 22nd, 2024 – DNAKE, an industry-leading and trusted provider of IP video intercom and solutions, and Htek , an industry-leading unified communication equipment manufacturer and solution provider, have successfully completed compatibility testing. This achievement enables seamless interoperability between DNAKE IP video intercoms and Htek IP phones. The integration enhances communication efficiency, improves security measures, and offers a scalable solution for various modern organizational needs. HOW IT WORKS? DNAKE IP video intercom provides visual identification of visitors, allowing users to see who is at the door or gate before granting access. Integration with Htek IP phones enables users to communicate directly with visitors through their IP phones, verify identities, and manage access more securely. In simple terms, users can now: Conduct video communication between DNAKE IP video intercoms and Htek IP phones. Receive calls from DNAKE door stations and unlock the doors on any Htek IP phones. BENEFITS & FEATURES Unified Communication The integration allows seamless communication between DNAKE IP intercom and Htek IP phone, enabling users to handle intercom calls directly on their IP phones, streamlining communication processes, and reducing the need for separate devices. Improved Security DNAKE IP video intercom allows for visual identification of visitors or individuals requesting access. Integration with Htek IP video phones allows users to view video feeds and manage access requests directly from their phones, enhancing overall security measures. Simple and Multiple Access Multiple authentication methods enable easy access to organizational buildings. For instance, with DNAKE S617 installed at the main entrance, staff can unlock the doors with face recognition, PIN code, Bluetooth, QR code, and the Smart Pro app. Visitor, in addition to time-limited QR code, can now be granted access using Htek IP phones. Enhanced Accessibility Typically, IP phones are deployed throughout an organization, providing widespread accessibility. Integrating DNAKE smart intercom functionality into IP phones ensures that intercom calls can be received and managed from any IP phone connected to the network, enhancing accessibility and responsiveness. ABOUT HTEK Founded in 2005, Htek (Nanjing Hanlong Technology Co., Ltd.) manufactures VOIP phones, ranging from a line of entry-level through executive business phones to the UCV series of smart IP video phones with camera, up to 8” screen, WIFI, BT, USB, Android application support and much more. All are easy to use, deploy, manage, and customize rebrand, reaching millions of end users worldwide. Find for details: https://www.htek.com/. ABOUT DNAKE Founded in 2005, DNAKE (Stock Code: 300884) is an industry-leading and trusted provider of IP video intercom and smart home solutions. The company deep dives into the security industry and is committed to delivering premium smart intercom and home automation products with state-of-the-art technology. Rooted in an innovation-driven spirit, DNAKE will continuously break the challenge in the industry and provide a better communication experience and smarter life with a comprehensive range of products, including IP video intercom, cloud platform, cloud intercom, 2-wire video intercom, wireless doorbell, home control panel, smart sensors, and more. Visit www.dnake-global.com for more information and follow the company’s updates on LinkedIn, Facebook, Twitter, and YouTube. Media Contact
Intercom Frequently Asked Questions (FAQ)
When was Intercom founded?
Intercom was founded in 2011.
Where is Intercom's headquarters?
Intercom's headquarters is located at San Francisco.
What is Intercom's latest funding round?
Intercom's latest funding round is Unattributed VC.
How much did Intercom raise?
Intercom raised a total of $240.25M.
Who are the investors of Intercom?
Investors of Intercom include Fabrica Ventures, Karmel Capital, Bessemer Venture Partners, Kleiner Perkins, Cercano Management and 20 more.
Who are Intercom's competitors?
Competitors of Intercom include Drift, Nabla, Yellow.ai, Kustomer, Protico and 7 more.
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Compare Intercom to Competitors

Zendesk focuses on customer service and experience solutions within the software industry. Its main offerings include customer support ticketing, live chat, artificial intelligence (AI) powered automation, and data analytics to enhance customer interactions. Zendesk primarily serves sectors such as retail, financial services, education, government, healthcare, and telecommunications. It was founded in 2007 and is based in San Francisco, California.

Ada is a company specializing in AI-powered customer service automation within various business sectors. The company offers a platform that enables enterprises to resolve customer inquiries efficiently across multiple channels and languages, without the need for extensive human intervention. Ada's solutions cater to industries such as ecommerce, FinTech, SaaS, and gaming. It was founded in 2016 and is based in Toronto, Ontario.
Zoho focuses on providing a cloud software suite for businesses across various sectors. The company offers a range of products that help businesses manage customer relationships, secure email services, financial platforms, human resources processes, project management, and more. Zoho primarily sells to businesses of all sizes, from startups to large enterprises, across various industries. Zoho was formerly known as AdventNet. It was founded in 1996 and is based in Chennai, India.
Nimble is a customer relationship management platform that specializes in integrating CRM, contact management, and sales intelligence for small business teams. The company offers a unified relationship management platform that combines various features such as sales pipeline management, marketing automation, and insightful analytics to nurture customer relationships. Nimble's platform is designed to work seamlessly with Microsoft 365 and Google Workspace, providing valuable insights within the user's email inbox and across the web. It was founded in 2008 and is based in Santa Monica, California.

Gorgias provides a multi-channel helpdesk integrated with e-commerce merchants' back offices. It enables merchants to manage all of their support from one place. It connects all business applications and communication channels to provide support agents with a unified view of their users and sets automatic responses to their requests. The company was founded in 2015 and is based in San Francisco, California.
LiveChat is a company that specializes in customer service technology within the software and IT industry. The company offers a range of products that automate customer service with AI, support customers with ticket systems, and guide and educate customers. LiveChat primarily serves the ecommerce and software & IT industries. It was founded in 2002 and is based in Boston, Massachusetts.
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