Bright Pattern is a technology company that operates in the contact center software industry. The company provides an omnichannel platform that offers a range of services including cloud-based call center software, artificial intelligence and bot capabilities, and quality management tools. These services are primarily used by businesses in sectors such as healthcare, insurance, retail, and financial services. It is based in San Bruno, California.

Genesys provides customer service and contact center software and services. Its software directs interactions every day, from the contact center to the back office. It offers workforce engagement, artificial intelligence (AI) and automation, customer journey management, and more. It serves retail, healthcare, financial services, government, and other sectors. It was founded in 1990 and is based in Menlo Park, California.

Zendesk focuses on customer service and experience solutions within the software industry. Its main offerings include customer support ticketing, live chat, artificial intelligence (AI) powered automation, and data analytics to enhance customer interactions. Zendesk primarily serves sectors such as retail, financial services, education, government, healthcare, and telecommunications. It was founded in 2007 and is based in San Francisco, California.

3CLogic is a company that focuses on cloud contact center technology, operating within the enterprise communications industry. The company offers a range of services including voice-enabled self-service, computer telephony integration (CTI), interactive voice response (IVR) design and analytics, and SMS capabilities, all aimed at modernizing enterprise communications with employees and customers. Primarily, 3CLogic caters to sectors such as customer service, IT support, human resources, and sales & marketing. It was founded in 2005 and is based in Rockville, Maryland.

Avaya is a company focused on providing customer experience (CX) and employee experience (EX) solutions within the cloud collaboration and contact center industries. The company offers a range of products including contact center solutions available on-premises and in private or public cloud configurations, unified communications, and artificial intelligence-powered technologies designed for customer and employee interactions. Avaya primarily serves sectors such as healthcare, education, financial services, media and entertainment, and the public sector. It was founded in 2000 and is based in Morristown, New Jersey.

Ujet focuses on contact center solutions, operating within the cloud contact center industry. The company offers a range of services including voice and digital channels for customer support, virtual agent services, and advanced reporting and analytics, all aimed at improving customer experience. Ujet primarily serves sectors such as financial services, healthcare, retail, and travel and hospitality. It was founded in 2015 and is based in San Francisco, California.