Uniphore
Founded Year
2008Stage
Incubator/Accelerator - II | AliveTotal Raised
$626.63MRevenue
$0000Mosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
-56 points in the past 30 days
About Uniphore
Uniphore operates as an enterprise artificial intelligence (AI) and focuses on customer and employee experiences. The company offers various products such as conversational AI, emotion AI, generative AI, and workflow automation for interactions and processes. It caters to industries such as banking, healthcare, telecom, and more. The company was founded in 2008 and is based in Palo Alto, California.
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Uniphore's Product Videos
ESPs containing Uniphore
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The generative AI — customer support operations market offers solutions to enhance customer support experiences and streamline operations. Generative AI can automate and optimize various aspects of customer service using chatbots, virtual assistants, ticket routing, and response generation. These solutions leverage natural language processing and machine learning algorithms to understand customer …
Uniphore named as Leader among 15 other companies, including Microsoft, Talkdesk, and Aisera.
Uniphore's Products & Differentiators
U-Self Serve
Intelligent virtual assistant for customer self-service that works across voice and digital channels to lower costs and improve CX.
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Research containing Uniphore
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Uniphore in 5 CB Insights research briefs, most recently on Jan 4, 2024.
Jan 4, 2024
The core banking automation market mapApr 15, 2022 report
Why consumer & retail leaders are prioritizing AI-enabled chatbotsExpert Collections containing Uniphore
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Uniphore is included in 7 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,244 items
Market Research & Consumer Insights
734 items
This collection is comprised of companies using tech to better identify emerging trends and improve product development. It also includes companies helping brands and retailers conduct market research to learn about target shoppers, like their preferences, habits, and behaviors.
Artificial Intelligence
15,089 items
Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.
Fintech
9,297 items
Companies and startups in this collection provide technology to streamline, improve, and transform financial services, products, and operations for individuals and businesses.
Sales & Customer Service Tech
1,037 items
Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
Digital Banking
104 items
Uniphore Patents
Uniphore has filed 32 patents.
The 3 most popular patent topics include:
- computer telephony integration
- computational linguistics
- computer memory
Application Date | Grant Date | Title | Related Topics | Status |
---|---|---|---|---|
2/22/2022 | 9/5/2023 | Speech recognition, Computer telephony integration, Computational linguistics, Outsourcing, Telemarketing | Grant |
Application Date | 2/22/2022 |
---|---|
Grant Date | 9/5/2023 |
Title | |
Related Topics | Speech recognition, Computer telephony integration, Computational linguistics, Outsourcing, Telemarketing |
Status | Grant |
Latest Uniphore News
Sep 23, 2024
The emotional AI market is projected to grow at a CAGR of 13.34% over the forecast period, from US$3.745 billion in 2024 to US$7.003 billion by 2029. According to the World Health Organization, there are about 1 case of autism in every 100 children in the globe. The organization also stated that the characteristics of the disease can be detected in early childhood, but it is not generally diagnosed in the later age of the children. Similarly, the cases of depression are also significantly increasing in other parts of the world. For instance, in Canada, about 6.5% of the population between the ages of 15 and 24 suffer from major depression annually, and about 7% of the adults have symptoms of depression. Further, the Mental Disorders in Canada report by Statistics Canada stated that in the nation, the 12-month prevalence of anxiety, mood, or substance disorder reached 18% in 2022. As stated by the report, the social phobia was recorded at about 7.1%, whereas the major depression episodes were at about 7.6% in 2022. General anxiety and bipolar disorder were observed at about 5.2% and 2.1%, respectively, having a 12-month prevalence in the year. The increased use of chatbots is expected to boost the demand for emotional AI globally Chatbots with emotional intelligence are essential in helping people who are struggling with mental health problems. These AIs can recognize signs of stress and provide sympathetic responses to reduce anxiety. Their ability to offer coping mechanisms is by far their most valuable feature. Further, emotion recognition from text is a more complex task than facial recognition. It is an essential component for many applications, particularly chatbots. Emotional AI has greatly improved chatbots' ability to accurately identify emotions from text. For instance, the EVI platform from Hume AI released an iOS app version that includes the sophisticated AI chatbot Kora and the Claude 3.5 Sonnet large language model (LLM) for powerful chat capabilities. The introduction of Hume's emotive AI chatbot app highlights the growing competition to create customized AI assistants. Moreover, emotional AI provides businesses with strong solutions, such as brand perception analysis, employee engagement tracking, and customer feedback. It also achieves more client satisfaction and better response rates, which increases the adoption of chatbots in different industries. For instance, as per Statistics Canada, 66.8% of industries reported using chatbots, increasing market demand. Rising utilization in different industrial sectors will bolster the emotion AI market expansion Artificial intelligence is transforming the creation of content by immediately detecting emotions, analyzing them, and responding the way a human does. The entertainment sector understands that targeting the right group matters more than the content itself. At the same time, corporations would also like to know their client's tastes and emotions better- this is where emotional AI in movies comes in handy. For instance, MorphCast Emotion AI allows for the creation and delivery of interactive emotional content. However, it can also be used to analyze the emotional response to particular content, test content to determine whether or not it will be commercially successful, and recommend to users what to watch or listen to based on their demographics or emotions. Further, people can use AI for emotional purposes. It can read body language, tone of voice, and facial expressions to understand what other individuals feel about some content. OTT and the broadcasting sector benefit from this by increasing user satisfaction and making more accurate decisions. The technology will enable analysts to get better at narrating stories for their audiences by offering them a peek at what goes through an athlete's mind, such as when he/she makes a throw-in during a basketball game or scores a goal during a soccer match. Further, studio cameras could also capture and record the display of emotion analyses on monitors by companies like MorphCast. This will add another dimension to the watching experience besides enhancing the audience's understanding of sportspersons' emotional stress and intensity. Canada is anticipated to significantly propel market growth The Canadian market for emotional AI is expected to grow significantly in the projected period owing to the strong adoption of artificial intelligence (AI) among various end-users, such as healthcare, media, retail, and finance. Moreover, this technology can be used for content personalization, employee well-being, and customer engagement. The increasing investment in the Canadian AI market by the country's government is expected to positively impact Canada's emotional AI market in the projected period. For instance, in April 2024, an investment of US$2.4 billion was implemented in the upcoming Budget 2024 for Canada's AI advantage. This investment aims to boost Canada's AI sector and increase productivity by helping researchers and businesses adopt AI and ensure smooth usage. Of this investment, US$200 million will be invested in deploying AI in various sectors such as healthcare, agriculture, clean technology, and manufacturing. Hence, such increased investment in the AI market in Canada is anticipated to propel the market growth in the coming years. The broadcasting and television industry is increasing in the country. In the projected period, with the use of artificial intelligence in this industry, the broadcasting and entertainment industry is anticipated to propel. For instance, according to the Canada Radio-television and Telecommunications Commission, the conventional television sector revenue in 2022 was US$1.49 billion, which was a 5% increase over the previous year, when the revenue was US$1.42 billion. According to the Government of Canada Consultation on Artificial Intelligence (AI) Compute, Canada is one of the renowned countries in the AI ecosystem. Over 1,500 companies are developing AI solutions, and 10% of the world's top-tier researchers are second globally. The increasing viewership data in the country is one of the major factors propelling the AI sector in the projected period. Emotional AI Market Key Players: Woebot is a company that provides a therapeutic chatbot using Emotional AI to help people improve their mental health. To assist people in controlling their emotions and overcoming obstacles, Woebot offers cognitive-behavioral therapy (CBT) along with other psychological approaches. Hopelab is an impact investor and transformative social innovation lab that supports youth mental health, specifically for BIPOC and LGBTQ+ youth aged 10 to 25. To create systems change, it works with entrepreneurs, funders, researchers, and young change-makers at tech and mental health intersections. They also create a thriving future for underserved youth through philanthropic investment, collaborations, and intergenerational partnerships. Key Attributes:
Uniphore Frequently Asked Questions (FAQ)
When was Uniphore founded?
Uniphore was founded in 2008.
Where is Uniphore's headquarters?
Uniphore's headquarters is located at 1001 Page Mill Road, Palo Alto.
What is Uniphore's latest funding round?
Uniphore's latest funding round is Incubator/Accelerator - II.
How much did Uniphore raise?
Uniphore raised a total of $626.63M.
Who are the investors of Uniphore?
Investors of Uniphore include AWS ISV Accelerate Program, March Capital, BAM Elevate, New Enterprise Associates, Chiratae Ventures and 26 more.
Who are Uniphore's competitors?
Competitors of Uniphore include SmartAction, Cognigy, Knowbl, Inbenta, Zendesk and 7 more.
What products does Uniphore offer?
Uniphore's products include U-Self Serve and 4 more.
Who are Uniphore's customers?
Customers of Uniphore include Allstate and DHL.
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Compare Uniphore to Competitors
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Banza specializes in digital transformation and business process automation within the banking and retail sectors. The company offers customer relationship management (CRM) and business process management (BPM) solutions to streamline sales, marketing, and customer service processes. Banza primarily serves the banking and retail industries with comprehensive solutions for credit management, sales, customer service, and omnichannel customer interactions. It was founded in 2020 and is based in Uzhhorod, Ukraine.
Kasisto is a company that focuses on conversational artificial intelligence solutions, primarily in the banking and finance sector. The company offers a platform that provides intelligent digital assistants, designed to facilitate accurate, human-like conversations and empower teams with financial knowledge. Kasisto primarily serves global financial institutions, regional banks, community banks, and credit unions. It was founded in 2013 and is based in New York, New York.
Replicant focuses on customer service interactions through contact center automation within various business domains. The company offers a platform that enables automated, natural conversations across voice and messaging channels, designed to resolve common customer service issues. Its solutions cater to industries such as insurance, healthcare, consumer services, hospitality, travel, electronic commerce, and transportation. The company was founded in 2017 and is based in San Francisco, California.
Zendesk focuses on customer service and experience solutions within the software industry. Its main offerings include customer support ticketing, live chat, artificial intelligence (AI) powered automation, and data analytics to enhance customer interactions. Zendesk primarily serves sectors such as retail, financial services, education, government, healthcare, and telecommunications. It was founded in 2007 and is based in San Francisco, California.
[24]7.ai provides artificial intelligence (AI) based customer service products and solutions. It offers solutions such as conversation automation solutions, workforce engagement solutions, campaign management solutions, and more. [24]7.ai was formerly known as 24/7 Customer. It was founded in 2000 and is based in Campbell, California.
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