Ushur
Founded Year
2014Stage
Series C | AliveTotal Raised
$92MLast Raised
$50M | 2 yrs agoMosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
-50 points in the past 30 days
About Ushur
Ushur specializes in AI-powered Customer Experience Automation within the technology sector, focusing on end-to-end customer journey automation. The company offers a no-code, cloud-native SaaS platform that enables enterprises to engage customers through conversational AI and automated workflows across various communication channels. Ushur's solutions cater to high-contact industries such as insurance, healthcare, and financial services, providing intelligent document processing and secure, omnichannel interactions. It was founded in 2014 and is based in Santa Clara, California.
Loading...
Ushur's Product Videos
ESPs containing Ushur
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The insurance customer communication market enables insurance companies to automate and improve communication with policyholders. The market is characterized by the use of smart SMS platforms, mobile apps, self-service portals, and AI-enabled chatbots. Many companies in this space offer third-party integrations with other tech vendors. These solutions can help insurance companies reduce customer s…
Ushur named as Leader among 14 other companies, including Twilio, Hi Marley, and FICO.
Ushur's Products & Differentiators
Conversational Apps
Conversational Apps enables enterprises to power asynchronous conversations through SMS, web, email, messaging apps and more to automate two-way engagements and self-service tasks. Healthcare companies use Conversational Apps to collect and share information related to service requests, appointments, care services, surveys, and more. By automating conversations through asynchronous, self-service channels, customers communicate at their convenience - when and where they prefer - while enterprises accelerate speed to resolution and save man hours for inbound/outbound support.
Loading...
Research containing Ushur
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Ushur in 5 CB Insights research briefs, most recently on Dec 18, 2023.
Dec 18, 2023
The P&C claims tech stack market map
Aug 1, 2023
Customer perspectives on the Insurtech 50
May 9, 2023 report
State of Insurtech Q1’23 Report
Expert Collections containing Ushur
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Ushur is included in 8 Expert Collections, including Robotic Process Automation.
Robotic Process Automation
322 items
RPA refers to the software-enabled automation of data-intensive tasks that are low-skill but highly sensitive operationally, including data entry, transaction processing, and compliance.
Insurtech
4,354 items
Companies and startups that use technology to improve core and ancillary insurance operations. Companies in this collection are creating new product architectures, improving underwriting models, accelerating claims and creating a better customer experience
Artificial Intelligence
14,767 items
Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.
Fintech
9,297 items
Companies and startups in this collection provide technology to streamline, improve, and transform financial services, products, and operations for individuals and businesses.
Sales & Customer Service Tech
579 items
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Insurtech 50
50 items
Ushur Patents
Ushur has filed 9 patents.
The 3 most popular patent topics include:
- artificial intelligence
- computational linguistics
- data management
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
8/18/2021 | 9/26/2023 | Natural language processing, Computational linguistics, Data management, Artificial intelligence, Semantic Web | Grant |
Application Date | 8/18/2021 |
|---|---|
Grant Date | 9/26/2023 |
Title | |
Related Topics | Natural language processing, Computational linguistics, Data management, Artificial intelligence, Semantic Web |
Status | Grant |
Latest Ushur News
Sep 13, 2024
Supports insurance carriers constrained by manual outreach for critical absence-related communications and information sharing Ushur , a leader in AI-powered Customer Experience Automation (CXA), announced the launch of an end-to-end solution for insurance carriers offering group and worksite benefits. The new Ushur solution is designed to streamline communications and information sharing across the Short-Term Disability absence (STD) journey. “Approximately 40% of short-term disability applications are denied, often because the application was not in good order (NIGO).¹ Missing information that is not acquired during the intake process is one of the main culprits for causing costly manual follow-ups, which can result in delays and dissatisfaction,” said Yvonne Daugherty, Global Head of Industries at Ushur. “With Ushur, carriers can guide claimants through complex processes, capture needed data and deliver the best experience possible, all while reducing staff burden and increasing operational efficiency.” To address these issues, Ushur has designed and customer-tested a purpose-built solution that leverages its industry-proven AI-powered Customer Experience Automation platform to provide fast, flexible and modular digital engagement for employees and other key constituents involved in the absence process. This innovative approach proactively and securely gathers or distributes education and information interactively, and guides stakeholders through every step of the journey. This prebuilt and customizable Ushur solution ensures information security by utilizing HITRUST-certified, HIPAA-secure channels to protect Protected Health Information (PHI). A Fortune 500 group life and voluntary workplace benefits carrier leveraged Ushur’s STD absence solution to reduce absence claim processing times from days to hours, with 50% of employees completing engagements within five minutes. Ushur’s AI-first solution helped this client increase campaign engagement by 85% while reducing inbound calls by 42% and increasing NPS scores by 40%. Ushur’s absence engagement solution proactively delivers and captures sensitive information through secure and preferred communication channels, guiding employees through every step of the complex absence journey. To reduce friction and bottlenecks across the end-to-end STD journey, the process follows specific steps: Initiate Proactively and compliantly gather information critical to claim approval Streamline Automatically save collected information to leave systems Update Proactively share process updates and details on next steps Deliver case and care management support Return Guide and educate employees on the return-to-work process. Ushur solutions are specifically designed to provide the fastest time-to-value with prebuilt experiences for the industry’s most common and critical needs.
Ushur Frequently Asked Questions (FAQ)
When was Ushur founded?
Ushur was founded in 2014.
Where is Ushur's headquarters?
Ushur's headquarters is located at 3975 Freedom Circle, Santa Clara.
What is Ushur's latest funding round?
Ushur's latest funding round is Series C.
How much did Ushur raise?
Ushur raised a total of $92M.
Who are the investors of Ushur?
Investors of Ushur include 8VC, Third Point Ventures, Iron Pillar, Aflac Ventures, Pentland Ventures and 8 more.
Who are Ushur's competitors?
Competitors of Ushur include DANAConnect, Airkit, EasySend, mPulse Mobile, Zelros and 7 more.
What products does Ushur offer?
Ushur's products include Conversational Apps and 4 more.
Who are Ushur's customers?
Customers of Ushur include Benefitfocus.
Loading...
Compare Ushur to Competitors
E42 is a company focused on cognitive process automation in the technology sector. The company offers a platform that allows businesses to create AI co-workers, which automate complex tasks across various functions such as marketing, sales, customer success, human resources, IT operations, finance, and legal. These AI co-workers are designed to optimize operations, increase efficiency, and allow human employees to focus on high-value tasks. It was founded in 2012 and is based in Pune, India.
Kasisto is a company that focuses on conversational artificial intelligence solutions, primarily in the banking and finance sector. The company offers a platform that provides intelligent digital assistants, designed to facilitate accurate, human-like conversations and empower teams with financial knowledge. Kasisto primarily serves global financial institutions, regional banks, community banks, and credit unions. It was founded in 2013 and is based in New York, New York.
SPLICE Software is a company that focuses on customer experience automation in various sectors including insurance, retail, finance, and healthcare. The company offers automated communication solutions that allow businesses to create and send personalized messages tailored to any use case, through the preferred channels of their customers. These services primarily cater to industries such as insurance, retail, finance, and healthcare. It was founded in 2006 and is based in Calgary, Alberta.
Boost AI is a company that specializes in conversational artificial intelligence (AI) within the technology sector. The company offers a platform that provides chat and voice call automation, enabling businesses to automate interactions at a large scale. Their services are primarily utilized by the financial services, insurance, telecom, and public sector industries. It was founded in 2016 and is based in Sandnes, Norway.
HANDLE is a healthcare supply chain analytics and solutions platform operating in the healthcare technology sector. The company offers a platform, known as Capital Cycle Management (CCM®), that provides a comprehensive view of capital assets, streamlines capital requests, and uses AI-driven solutions to optimize capital budgeting and sourcing. HANDLE primarily serves the healthcare industry. HANDLE was formerly known as Healthcare Asset Network. It was founded in 2013 and is based in Prospect, Kentucky.
Acuvate is a global software service provider focused on accelerating enterprise-wide digital transformation in the IT sector. The company offers a range of services including consulting, migration and modernization, chatbots and automation, AI for business, and managed services. These services aim to modernize, automate, and support enterprise applications, IT systems, and infrastructure. Acuvate primarily serves sectors such as the public sector, energy, consumer goods and services, and healthcare. It was founded in 2006 and is based in Hyderabad, India.
Loading...