Sep 9, 2024

Best Salon CRM Software to Boost Your Business (2024) Check out this article I found on TechRepublic. Your email has been sent Best Salon CRM Software to Boost Your Business (2024) Published We may earn from vendors via affiliate links or sponsorships. This might affect product placement on our site, but not the content of our reviews. See our Terms of Use for details. Discover the best salon CRM software to streamline your beauty business operations, enhance client relationships, and increase efficiency. Best for creating simple automations: monday CRM Best for omnichannel communication: Bitrix24 Best free CRM for salons: HubSpot Best for sales funnel visibility and tracking: Pipedrive Best for point-of-sale hardware: Vagaro From managing customer information, automating appointment reminders, and storing important reports, salons can greatly benefit from implementing CRM software into their business. From general CRM providers with in-market adaptations to software built especially for salons, this guide will help you figure out the best solution for your business. Featured Partners Advertisement TechRepublic is able to offer our services for free because some vendors may pay us for web traffic or other sales opportunities. Our mission is to help technology buyers make better purchasing decisions, so we provide you with information for all vendors — even those that don’t pay us. Top salon CRM software comparison In addition to the top CRM features you’d expect from any general provider, salon management software should offer holistic customer profiles, allow for appointment booking, help build marketing campaigns, and manage payments. As an operational software, these solutions assist in managing services from end-to-end so stylists, administrators, and owners can focus on providing exceptional service to their clients. Star rating Yes Yes Yes Image: monday CRM monday CRM users can automate repetitive tasks by creating customizable rules and triggers. Through these no-code automations, your notifications, meeting reminders, and task assignments can happen automatically in the background. This leaves you with more time to focus on providing great service to clients. Features like these can be helpful for salons that want to send automated appointment reminders or marketing campaigns to clients, or even process documents. Why I chose monday CRM monday CRM is best known for its customization capabilities as a sales platform. Users can customize their dashboards, interfaces, and automations all with no coding experience and an intuitive drag-and-drop kanban view. It’s a great solution for salons looking to automate repetitive tasks and have a centralized place for all customer data. If you’re interested in a similar tool with more free features and integrations, I recommend considering HubSpot. Pricing Basic CRM: $12 per user, per month when billed annually, or $15 when billed monthly. Standard CRM: $17 per user, per month when billed annually, or $20 when billed monthly. Pro CRM: $28 per user, per month when billed annually, or $33 when billed monthly. Enterprise CRM: Contact monday.com for a quote. Team goals: Manage individual and team quotas and track progress over time. Whiteboard collaboration: View, edit, and tag team members on a shared, collaborative whiteboard. monday CRM customizable dashboard. Image: monday CRM Pros and cons Supports unlimited contacts. Offers up to 1 TB of file storage. Users mention occasional update delays. Bitrix24: Best for omnichannel communication Image: Bitrix24 Bitrix24 promotes productive collaboration and communication through built-in features for chat, online meetings, task management, calendar integration, workflow automation, and document collaboration. Owners, administrators, stylists, or any other person with access can schedule events and organize meetings from a synced calendar. You can also create and co-edit documents online, all while chat history is stored for reference. Why I chose Bitrix24 Bitrix24 markets itself as an all-in-one solution for task management, e-commerce, HR, automations, and CRM functionality. It offers a free version of the software with limited access to standard CRM features. Bitrix24 also has an on-premise edition with enterprise-grade security that’s designed to be hosted on your own server with full access to the source code and API. Bitrix24 offers a different pricing structure than most general CRM providers by not having the tiers priced per user but rather per organization. This might be intriguing for small salons looking for a basic provider. But if you want a solution specifically built for salons and have a budget big enough, consider Vagaro. Read the Bitrix24 review for more information. Pricing Free: Free for unlimited users but only supports up to 5 GB of storage space and limited communication features. Basic: $49 per organization for five users when billed annually, or $61 when billed monthly. Standard: $99 per organization for 50 users when billed annually, or $124 when billed monthly. Professional: $199 per organization for 100 users when billed annually, or $249 when billed monthly. Enterprise: Billing starts at $399 per organization for 250 users when billed annually, or $499 when billed monthly. Offers REST API for integrations. Premium plans are pricey for smaller businesses. Users praise the intuitive interface once up and running. Users report poor customer support. HubSpot: Best free CRM for salons Image: HubSpot While other CRM providers on this list might offer a basic free version, HubSpot’s free CRM contains a robust mix of sales and marketing tools. Popular free features that would benefit a salon include the meeting scheduler, email template builder, and the dashboard and reporting software. All of these powerful tools can help salon employees market their services and manage appointments and customers. Why I chose HubSpot HubSpot is a popular CRM platform that offers a mix of free and paid features for marketing and sales teams. With advanced technology, like AI tools for generating content and competitive integration capabilities, HubSpot is a go-to solution for companies across different industries. HubSpot is an extremely scalable tool, but the premium plans can be pricey for smaller salons. For a more affordable general CRM tool with similar management tools, I suggest checking out Pipedrive. For more details, head over to the full HubSpot review . Pricing Image: Pipedrive Pipedrive is a CRM solution where users can easily manage and view entire sales pipelines, including goal setting and activity tracking to help create reports. The pipelines can be altered to fit the exact process of a salon with its custom fields, drag-and-drop interface, and intuitive design. In addition to clean data imports, salons can stay organized and build out more effective sales processes. Why I chose Pipedrive Pipedrive is a user-friendly CRM solution known for its visual pipelines that help simplify any sales processes, regardless of the type or size of business. Pipedrive is a great option for those in need of a more sales-focused software without any additional marketing tools. Pipedrive can also be adapted for unique or niche industries like healthcare, nonprofit, or automotive sales. Pipedrive doesn’t offer a native paymenting and invoicing tool, but instead it integrates with Quickbooks to create, view, and send invoices. If you prefer a tool built specifically for payment management, I recommend Vagaro. For more information, read the full Pipedrive review . Pricing Vagaro: Best for point-of-sale hardware Image: Vagaro Vagaro uniquely offers reliable point-of-sale hardware that manages transactions and records operations. The entire suite of tools includes receipt printers, card processor, a scanner, a dual-screen pay desk, cash drawer, and swivel stand. This way, clients can schedule appointments, make secure payments, and leave feedback quickly. Why I chose Vagaro Vagaro can handle service transactions from online booking to secure payment processing. It offers an array of features built for curating client experience, back office management, payment processing, and marketing and branding. Some standouts include Vagaro AI, integrations, mobile app, rent collection, and inventory tracking. Vagaro is a booking software made exclusively for beauty, wellness, fitness, and grooming businesses. Since the pricing breakdown is by bookable calendar, it is the most expensive option on my list. If you’re hoping to try a more affordable option and are okay with a generalized CRM software, I recommend HubSpot or Bitrix24. Pricing One location: $30 per month for one bookable calendar, $40 for two bookable calendars, $50 for three, $60 for four, $70 for five, $80 for six, and $90 per month for seven or more bookable calendars. Multiple locations: Contact the enterprise team for a quote.