Customer Success
Help the world’s smartest organizations get even smarter.
Wells Fargo. Sequoia Capital. 3M. The world’s smartest organizations use our platform to identify disruptors, find tech vendors and so much more.
And our Customer Success team is critical to it all, empowering our clients with the product education and vision to create their strategy.
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I’m so proud to work for a team dedicated to making extraordinary outcomes happen every day for our clients. Whether it’s helping a team find their next unicorn investment or problem solving their next presentation, our team sets the standard for delivering best-in-class, repeatable results for our clients.
Barry May SVP, Customer Success
We’ve been busy
Being the stewards of a revenue rocket ship
Our support is vital — our impact evident
Guiding thousands of happy users
Seeing improvement through teamwork, coaching and curiosity
Increasing NRR, GRR
Through creativity and collaboration, we’re fixated on elevating our metrics
Employee Perks
Training and career growth
Yearly education stipend
401(k) with 4% matching
Subsidized health, dental & vision insurance
Pre-tax commuter benefit
In-office lunch stipend
Paid parental leave
Awesome team building events
Charitable matching program
Headspace, Aaptiv, Rightway and One Medical membership
Hey, these are our values. Read them because
maybe we’re meant to be together.
Build Dope Isht
We have unreasonably high standards for the products,
services and processes we build. For the customers we serve, the best way to earn and keep their trust is to relentlessly focus on building dope isht.
Seek the Truth
We improve ourselves and our teams by hunting for, sharing, and incorporating honest feedback. Our team is intellectually nimble and willing to disprove prior-held beliefs if it results in better products, services, and experiences for our customers.
Create Simplicity
We are fanatical about speed which is the result of reducing complexity and creating clarity. Simple communication, simple processes, and simple products coupled with a focus on the essential few versus the trivial many, allow us to innovate and invent for our customers.
Dive Deep
Our customers and teammates rightfully expect us to know our isht and be right a lot. That means we get close to the ground and burrow into the details to understand how things fundamentally work. Only by being obsessed with little things do amazing things emerge.
Push Limits
Working here is not fun because it is easy. It’s fun because what we build drives the tech economy forward. This requires us to be wildly ambitious. It also means there will be times when more is expected of us than we believe we’re capable of. That’s when the magic happens.
Own Outcomes
We are judged by the outcomes we deliver for our customers not on the volume or frequency of our outputs. This requires us to be unwaveringly accountable for the commitments we make to our customers, to our teammates, and to ourselves.
